Frequently Asked Questions

KYC (Know Your Customer) is a mandatory identity verification process that must be completed before any withdrawal can be processed. For Pakistani users, the most commonly accepted primary identity document is your National Identity Card (CNIC). A valid Pakistani passport or driver's licence may also be accepted. In addition to a photo ID, you will typically need to submit a proof of address — a recent utility bill, bank statement from HBL, UBL, Meezan Bank or Bank Alfalah, or a similar document issued within the last three months. All documents must be clear, legible and in the name matching your registered account.

No. Each individual is permitted to hold only one registered account on Rajbet. Opening duplicate or multiple accounts — whether under the same name, different email addresses or via separate devices — is a direct breach of the Terms and Conditions. If duplicate accounts are detected, all associated accounts may be permanently suspended and any accumulated balances forfeited. If you have accidentally created a second account, contact the support team immediately via live chat to resolve the situation before it affects your primary account.

You can reset your password using the "Forgot Password?" link on the login screen. Enter the email address associated with your account and a password reset link will be sent to that inbox within a few minutes. Click the link, set a new strong password — ideally a combination of letters, numbers and special characters — and confirm it. If you do not receive the reset email, check your spam or junk folder first. If the problem persists, contact the support team through live chat and provide your registered email address and CNIC number for identity verification.

Most profile details — including your contact number, residential address and communication preferences — can be updated through the account settings section once you are logged in. Core identity information such as your legal name and date of birth cannot be changed independently once KYC is completed, as these are tied to your verified identity documents. If you believe there is a genuine error in your registered name or date of birth, contact the support team and provide the relevant documentation to support the correction request.

Rajbet references a range of payment methods familiar to Pakistani users, including mobile wallet options such as Easypaisa and JazzCash, interbank transfers via the Raast instant payment system, and traditional bank transfers through banks including HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options including BTC and USDT are also referenced for users who prefer digital asset transactions. It is important to note that these payment provider names are referenced for contextual familiarity only — Rajbet does not imply that any of these providers endorses, supports or is affiliated with gambling services. Always verify current deposit options directly in the operator's cashier at the time of your transaction.

Minimum deposit thresholds vary by payment method and are set by the individual operator rather than by Rajbet. As an illustrative example, many operators set a minimum deposit of around PKR 1,000 for mobile wallet methods such as Easypaisa and JazzCash, while bank transfer minimums may be higher. Most e-wallet deposits are credited to your account instantly or within a few minutes. Bank transfers may take longer depending on the sending institution's processing schedule. Always check the operator's cashier for the exact minimums and expected processing times applicable at the point of your transaction.

Before any withdrawal can be processed, your account must have completed KYC verification and any active wagering requirements on bonus funds must be fully satisfied. Once both conditions are met, withdrawal processing times depend on the selected method: e-wallet withdrawals to Easypaisa or JazzCash are generally faster than bank transfers. Most operators aim to process approved withdrawals within 24 to 72 hours of the request, though this can vary. The receiving bank or wallet provider's own processing schedule may add additional time. No specific timeframe is guaranteed.

Withdrawals are most commonly placed on hold for the following reasons: KYC verification has not yet been completed or documents submitted are unclear; active bonus wagering requirements have not been fully met; the withdrawal amount exceeds an applicable bonus cash-out cap; or the account has been flagged for a routine compliance review. In all cases, the fastest resolution is to contact the operator's live chat support directly, provide any requested documentation promptly, and allow the compliance team to complete their review. Rajbet's support team can also assist with guidance on the process.

Yes, cryptocurrency options including Bitcoin (BTC) and Tether (USDT) are referenced as available deposit and withdrawal methods on the Rajbet platform. Crypto transactions are typically processed faster than traditional bank transfers and do not involve the same PKR conversion friction as fiat methods. However, cryptocurrency values are volatile, and the PKR equivalent of a crypto deposit or withdrawal will fluctuate with market rates. Users considering crypto transactions should be aware of blockchain network fees and confirmations required before funds are credited. Always verify the current wallet address provided in the operator's cashier — never use a saved address from a previous transaction without confirming it is still current.

Rajbet covers a wide range of sports betting markets relevant to Pakistani fans. Pakistan cricket — including international Test matches, ODIs and T20Is, PSL (Pakistan Super League) fixtures and ICC tournaments such as the T20 World Cup and Champions Trophy — features prominently in the sportsbook. Beyond cricket, markets also cover football including major European leagues, UFC/MMA bouts, kabaddi and other sports popular in Pakistan. In-play live betting is available for most major fixtures, allowing you to place bets as the action unfolds during a PSL night match or an ICC knockout game.

The live casino section streams real-time video from professional studio environments, connecting you to a human dealer via high-definition feed. You place bets through an on-screen interface while watching the game play out live. Standard live casino offerings include multiple variants of blackjack, baccarat, roulette and poker — as well as game show-style titles. Bet limits vary widely by table; lower-stakes tables are available for users starting out, while high-limit VIP tables cater to larger PKR wagers. A stable internet connection is recommended for the best live streaming experience.

RTP stands for Return to Player — it is a percentage figure representing the theoretical proportion of total bets a slot game is designed to return to players over a very large number of spins. For example, a slot with a 96% RTP is designed to return PKR 96 for every PKR 100 wagered over the long run. This is a statistical average across millions of rounds, not a guarantee for any individual session. Higher RTP games are generally more favourable to players over time. RTP figures for each game are typically published in the game's information panel or the operator's game library.

Once your account is funded, navigate to the Sports or Cricket section and select the match you want to bet on. You will see a list of available markets — match winner, top batsman, total sixes, innings scores and more. Click the outcome you want to back and it will be added to your bet slip. Enter your stake in PKR, review the potential return displayed on the slip, and confirm the bet. For live in-play betting during a PSL or ICC match, odds update in real time so always review them carefully before confirming. Minimum stake amounts vary by market and operator.

Games available through Rajbet-referenced operators are supplied by established software providers whose titles are tested by independent technical testing laboratories — organisations that audit random number generators (RNGs) to ensure outcomes are genuinely random and not manipulable. Reputable providers publish their testing certificates and RTP data openly. When choosing which games to play, look for software providers with recognisable industry credentials and check whether the operator holds a valid licence from a recognised jurisdiction, which typically mandates regular game fairness audits.

New users registering on Rajbet may be eligible for a welcome bonus on their first qualifying deposit. Welcome offers typically match a percentage of the initial deposit up to a maximum PKR cap — for example, a 100% match up to a defined limit. The exact bonus amount, percentage match, eligible games and any attached wagering requirements are set by the operator and may change over time. All welcome bonus figures mentioned on Rajbet are illustrative and should be verified directly on the operator's promotions page before making your first deposit.

A wagering requirement is the total qualifying bet volume you must place before bonus funds or bonus-derived winnings become eligible for withdrawal. It is expressed as a multiplier — for example, a 30x wagering requirement on a PKR 5,000 bonus means you need to place PKR 150,000 in qualifying bets before withdrawing. Not all games contribute equally: slot games typically count at 100% toward the requirement, while live casino and sports bets may contribute at a lower rate. Always check the specific contribution rates in the operator's bonus terms before choosing which games to play with bonus funds.

Yes, all bonuses carry an expiry date — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within this validity window, the bonus balance and any winnings generated from it will be automatically removed from your account. Some operators send reminder notifications as the expiry date approaches. It is your responsibility to track the expiry terms of any active bonus. Expired bonuses cannot be reinstated after the fact, so always review terms before claiming.

Many bonuses carry a maximum cash-out or maximum win cap — a PKR ceiling on the amount you can withdraw from winnings generated while playing with bonus funds, regardless of how much you actually win. For example, if the cash-out cap is PKR 10,000 and you win PKR 25,000 during your bonus play, only PKR 10,000 is eligible for withdrawal. Amounts above the cap are typically removed when the bonus is cleared. The cash-out cap is one of the most important bonus terms to check before accepting any promotional offer.

Yes — beyond the initial welcome offer, operators typically run a range of ongoing promotions for existing users. These may include weekly reload bonuses on deposits, cashback offers on net losses over a defined period, free bet credits for sports events like PSL playoff fixtures or ICC tournament matches, loyalty reward programmes and seasonal promotions tied to major cricket series or football tournaments. Promotional availability and terms change regularly, so check the operator's promotions page or opt in to marketing communications to stay updated on the latest offers available to your account.

Two-factor authentication (2FA) adds a second layer of security to your account beyond your password. Once enabled, logging in requires both your password and a time-sensitive verification code — typically sent to your registered mobile number or generated by an authenticator app. To enable 2FA, navigate to the Security section of your account settings and follow the setup instructions. Using 2FA is strongly recommended, particularly if you access your account from shared devices in Karachi, Lahore, or anywhere else. Never share your 2FA codes with anyone, including customer support representatives.

Deposit limits are available in your account's Responsible Gambling settings. You can set a maximum PKR amount you are permitted to deposit on a daily, weekly or monthly basis. Once the limit is reached, further deposits are blocked until the period resets. Reducing an existing limit takes effect immediately. Increasing or removing a limit is subject to a mandatory cooling-off delay — typically 24 hours to 7 days — to protect you from making impulsive changes during a session. Setting a deposit limit is a smart, proactive step and is available to all users regardless of whether you consider yourself at risk.

Self-exclusion is a formal responsible gambling tool that locks your account for a defined minimum period — typically 6 months, 1 year or longer — during which you cannot log in, deposit or place bets. All marketing communications are also paused for the exclusion duration. To apply, go to the Responsible Gambling section of your account settings, select self-exclusion and choose your preferred period. Alternatively, contact the live chat support team directly and request the exclusion verbally — they are trained to handle this promptly. Once applied, self-exclusion cannot easily be reversed before the period ends, so consider your decision carefully. For more information, visit our Responsible Gambling page.

Rajbet employs industry-standard security measures to protect user data, including TLS encryption for all data transmitted between your device and the platform, encryption at rest for sensitive stored information including KYC documents and financial records, and role-based internal access controls. Your personal data is never sold to third-party advertisers or data brokers. For full details on what data is collected, how it is used and your rights over it, please review our Privacy Policy. If you suspect unauthorised access to your account, change your password immediately and contact support.

This is an important question and Rajbet answers it transparently. Pakistan's Prevention of Gambling Act, 1977 broadly restricts gambling activities, and the legal status of online gambling under Pakistani law is complex. Rajbet does not hold a Pakistani gambling licence and does not claim regulatory approval from the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. All content on Rajbet is provided for informational and entertainment purposes only. Pakistani users are solely responsible for understanding and complying with the laws applicable in their own jurisdiction before engaging with any online gambling service. This is not legal advice — if in doubt, consult a qualified legal practitioner.