Rajbet is committed to handling your personal data with transparency, care and respect. This Privacy Policy explains what information we collect, why we collect it, how it is processed and the rights you hold over your own data as a user of our Platform.
These cards summarise our core data privacy principles. They do not replace the full policy text below — please read all sections carefully.
We collect only the personal information necessary to deliver our services, fulfil legal obligations and improve the user experience. We do not collect data for its own sake.
Personal data is stored using industry-standard encryption and access controls. Your information is not accessible to unauthorised parties and is never sold to third-party marketing companies.
You have the right to access, correct, restrict, port and — in certain circumstances — delete the personal data we hold about you. Requests are handled promptly through our support channel.
Your data is shared only where necessary to provide our services, comply with legal obligations or protect platform integrity. We do not sell personal data to advertisers or data brokers.
We use cookies and similar technologies for session management, analytics and platform optimisation. Cookie use is explained in full in this policy and you retain control over non-essential cookies.
Any data-related query, correction request or complaint can be directed to our support team via live chat or by email. We acknowledge all privacy requests and respond within a reasonable timeframe.
This Privacy Policy ("Policy") sets out how Rajbet ("we", "us", "our" or the "Platform"), accessible at https://rajbet.cam, collects, uses, stores, discloses and otherwise processes personal data relating to users ("you", "your") of the Platform.
Rajbet is an English-language online gaming information and review platform serving Pakistani users. We take the privacy and security of your personal information seriously and are committed to processing it in a transparent, fair and lawful manner consistent with applicable data protection principles.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.
Rajbet does not sell, lease or trade your personal data to any third-party advertiser, data broker or marketing organisation. Your personal information is used only for the purposes described in this Policy.
For the purposes of this Policy, the following terms are defined as follows:
Rajbet collects personal data through the following means and in the following categories. We collect only what is necessary to deliver our services and meet our legal obligations.
3.1 Data You Provide Directly
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, contact number, residential address | Account registration |
| KYC / Identity Data | CNIC, passport scan, driver's licence, utility bill, bank statement | Identity verification prior to withdrawals |
| Financial Data | Payment method references, deposit/withdrawal history, PKR transaction records | Financial transactions on the Platform |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Interactions with support channels |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, cool-off period records | Responsible gambling tool activation |
3.2 Data Collected Automatically
When you access the Platform, certain technical data is collected automatically through cookies, log files and similar technologies:
3.3 Data We Do Not Collect
Rajbet does not knowingly collect the following categories of sensitive personal data:
Rajbet processes Personal Data on one or more of the following lawful bases, applied on a context-by-context basis:
Personal data collected by Rajbet is used for the following purposes:
Rajbet does not sell, rent or trade your personal data. Disclosure to third parties occurs only in the following limited and controlled circumstances:
6.1 Service Providers (Data Processors)
We engage trusted third-party service providers to support platform operations, including cloud hosting, analytics, KYC verification technology and customer support tooling. These providers act solely on our documented instructions and are bound by appropriate data protection agreements.
6.2 Payment Processing References
Where financial transactions involve third-party payment processors — including providers familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — those providers process payment data in accordance with their own privacy policies and regulatory obligations. Their mention on this Platform is for informational context only; they are independent data controllers for any data processed through their own systems.
6.3 Legal and Regulatory Authorities
Rajbet may disclose personal data to competent regulatory, law enforcement or judicial authorities where required to do so by applicable law, court order or binding legal process, or where disclosure is necessary to protect the safety, rights or property of Rajbet, its users or the public.
6.4 Corporate Transactions
In the event of a merger, acquisition, restructuring or sale of assets, personal data held by Rajbet may be transferred as part of that transaction. Affected users will be notified prior to any such transfer where practicable, and data will remain subject to protections equivalent to those described in this Policy.
We never disclose personal data to advertising networks, social media platforms or data analytics companies for commercial profiling or targeted advertising without your explicit prior consent.
Rajbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC Identity Documents | 5 years from date of submission or account closure | Statutory AML/CTF requirement |
| Transaction Records (PKR) | 5 years from transaction date | Financial regulatory obligation |
| Support Correspondence | 3 years from last interaction | Legitimate interest / legal defence |
| Responsible Gambling Records | Duration of exclusion + 5 years | Regulatory duty of care |
| Analytics / Cookies Data | Up to 24 months from collection | Consent / legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where retention is contested by a valid erasure request, data will be retained only to the extent required by overriding legal obligations.
Rajbet implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:
Notwithstanding these measures, no method of electronic transmission or storage is entirely secure. Rajbet cannot guarantee absolute security of data transmitted over the internet. Users are responsible for maintaining the security of their own account credentials and for notifying Rajbet promptly of any suspected unauthorised access.
Rajbet uses cookies and similar tracking technologies to operate the Platform, improve performance and understand how users interact with our content. The following cookie categories are employed:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens and platform functionality without which the site cannot operate. | No — operationally essential |
| Functional | Remembering user preferences such as language, currency display (PKR) and responsible gambling settings across sessions. | No — core user experience |
| Analytics | Aggregated data on page visits, navigation paths, session durations and content engagement used to improve the Platform. | Yes — consent requested |
| Marketing / Targeting | Where used, these cookies assist with delivering relevant promotional content. Currently not employed without explicit user consent. | Yes — explicit consent required |
You may manage cookie preferences through your browser settings at any time. Blocking strictly necessary cookies may impair your ability to use core Platform features. Blocking analytics or marketing cookies does not affect your access to Platform content.
Subject to applicable data protection law, you hold the following rights with respect to personal data we process about you. You may exercise any of these rights by contacting us through the channels described in Section 15.
You may request a copy of the personal data we hold about you, along with information about the purposes and legal bases of processing.
You may request correction of inaccurate or incomplete personal data. We will action valid rectification requests promptly.
In certain circumstances, you may request deletion of your personal data. This right does not apply where retention is required by law or for legal defence purposes.
You may request that processing of your data be restricted while a rectification or objection request is being assessed.
Where processing is based on consent or contract, you may request a structured, machine-readable copy of your personal data for transfer to another service.
You may object to processing based on legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds.
Rights requests are handled free of charge in the vast majority of cases. We respond within 30 days of receiving a valid request. Complex or high-volume requests may require an extension, in which case you will be notified.
Verification Required: To protect your privacy, we will need to verify your identity before processing any data rights request. We may ask you to confirm account details or provide identification consistent with the information held on your registered account.
The Rajbet Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the applicable operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.
Age verification is a mandatory component of the KYC process. Where Rajbet discovers or has reasonable grounds to believe that an Account holder is under the minimum age, the Account will be immediately suspended, all associated data will be securely deleted to the extent permissible by law, and any funds held will be handled in accordance with the operator's applicable policies and applicable legal requirements.
Parents and guardians who believe their minor child may have accessed the Platform are encouraged to contact us immediately via the support channels described in Section 15 so that appropriate action can be taken without delay.
Rajbet may transfer personal data to service providers located outside Pakistan. Where such transfers occur, we take appropriate steps to ensure that your data receives a level of protection equivalent to that described in this Policy, including the use of contractual safeguards, approved standard contractual clauses or transfers to jurisdictions recognised as providing adequate protection for personal data.
Users in Pakistan should be aware that international data transfer frameworks applicable in their jurisdiction may differ from those in other countries. By providing your personal data to Rajbet, you acknowledge that it may be processed in jurisdictions other than Pakistan, subject to the protections described above.
The Platform may contain references to third-party services, including online gambling operators and payment providers. Rajbet is not responsible for the privacy practices or data processing activities of any third-party platform or service. When you interact with a third-party service, their own privacy policy and terms apply.
Payment provider references — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are included solely for contextual information relevant to Pakistani users. These providers process their own user data as independent data controllers and Rajbet has no control over, or responsibility for, their data practices.
We recommend that you review the privacy policy of any third-party service before submitting personal data to that service.
Rajbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements or operational developments. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, provide notice to registered users via the Platform.
Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must discontinue use of the Platform and may request deletion of your personal data in accordance with Section 10 (Your Rights).
Minor editorial clarifications or formatting corrections that do not alter the substantive content of this Policy may be made without specific notice. We encourage you to review this page periodically.
For any question, concern, complaint or data rights request relating to this Privacy Policy or the processing of your personal data, please contact Rajbet through the following channels:
Support Channel: Live chat, available on the Rajbet Platform
24 hours a day, 7 days a week.
Email (plain text — not a clickable link):
[email protected]
Response Languages: English and Urdu.
Response Timeframe: We aim to acknowledge all privacy-related
queries within 72 hours and to provide a substantive response within 30 calendar
days of receiving a valid, verifiable request.
If you are dissatisfied with our response to a data rights request or privacy complaint, you may have the right to escalate your complaint to the competent supervisory authority in your jurisdiction. We encourage you to contact us first to allow us the opportunity to resolve your concern directly.
If you have any questions about how Rajbet handles your personal data, want to exercise a data rights request, or simply want to know more about our platform and responsible gambling resources, our support team is here around the clock — in English and Urdu.